Refund And Returns – IRON-STRENGTH.CO.UK

Refund And Returns

Refund And Returns


Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.

Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.

However, by  you agreeing that we commence carrying out this service before this cancellation period has expired, Iron-Strength wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.


If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Iron- Strength reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Our Standard 14 to 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Iron-Strength and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to Mail Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 to 30 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled, if not returned these may be charged at the RRP value.


Please note: our couriers do not collect any unpackaged goods.


Please note as of the 5th March 2020 all Paypal Refunds will exclude the transaction fee.

All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please e-mail at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt.

No cancellation of order will be accepted after 30 days from delivery of goods


Have you ever returned a product that you’d bought online or requested a refund for other reasons and wondered why it takes so long before you get your money back?

After your refund is approved by the online store that owes you money, it needs to go through a number of steps before it is completed. As a result, it can take some time before the money reaches your bank account.

Here is a brief explanation of the individual steps that every refund needs to go through, for you to get a better understanding of how it works and why it takes the time it takes:

-The online store owner requests a refund, and the request is sent to the bank.
-The bank processes all refunds at 21.00 in the evening.
-Then the money goes through Visa or Mastercard, depending on which card you used to pay for the order.
-Next is the processor of your bank. This is a step before the money reaches your bank.
-After that, your bank receives the money.
-And finally, the money is transferred to your bank account. Please be aware that it is your bank that chooses when to transfer the money to your bank account.
-This whole process can take up to 10 days. Therefore it could take some time before you can see the money on your bank account.

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